Contact the Keepers of the Peak

The Peak is vast, and not all paths are walked alone. If you have questions about an order, a creature, or the workings of the mountain itself, you may reach out directly. Every message is read by a real hand — no echoes, no automatons.

1. How to Reach Us

Email us at:
support@peakfantasy.ca

(If your support email is different, replace it here — this is the address used on your Warranty page.)

2. Response Times

We aim to respond within 1–2 business days. During release events or periods of heavy activity, replies may take slightly longer — but all inquiries are answered in the order they arrive.

3. What to Include (So We Can Help Fast)

If your message relates to an order, please include:

  • Your order number
  • The product name/model
  • The size / firmness / color (if applicable)
  • A brief description of the issue or question
  • Photos/video (only if you’re reporting damage or a defect)

4. Related Policies

For quick answers, these pages may help: